Shipping

Cargo claims and cargo insurance

A cargo claim concerns responsibility for shipment loss or damage. Carrier cargo liability, cargo insurance, and any additional value protection are distinct concepts, and the outcome depends on evidence and applicable terms.

Protect the factual record first

When a problem is discovered, preserve the shipment description, original packaging, pickup documents, delivery receipt, photographs, correspondence, and the timeline of custody. Record apparent damage or shortages accurately at delivery and follow the applicable claim procedure and deadlines. The parties can then evaluate responsibility and coverage based on the actual agreement and evidence.

What to check

• Document what was shipped and the condition when released.
• Check counts and apparent condition at delivery.
• Record exceptions on the appropriate receiving paperwork.

This guide does not decide a particular claim or interpret a policy. For disputed liability or coverage, obtain qualified professional advice.